Troubleshooting

Here are some basic instructions for Troubleshooting Byos products. Please Follow the steps below and if you have any questions, please email us at support@byos.io

Potential Known Issues:

• Can’t activate the device

• Can’t log into the app or device

• Can’t connect to the network

• No internet access once connected to the network

Please follow these troubleshooting steps:

1. Reboot the Byos device and restart the app

2. If #1 fails, perform a Factory Reset
• A Factory Reset requires a network connection. If you can’t connect to the network, please request your offline Factory Reset token from support@byos.io

3. If the Factory Reset fails, please contact support@byos.io

To support you to the highest quality, In your email to support@byos.io, please include a screenshot and some steps to reproduce your issues.