Instructions for Troubleshooting

Here are some basic instructions for Troubleshooting Byos products. Please Follow the steps below and if you have any questions, please email us at

Potential Known Issues:

  • Can’t activate the device
  • Can’t log into the app or device
  • Can’t connect to the network
  • No internet access once connected to the network

Please follow these troubleshooting steps:

  1. Reboot the Byos device and restart the app
  1. If #1 fails, perform a Factory Reset
      • A Factory Reset requires a network connection. If you can’t connect to the network, please request your offline Factory Reset token from
  1. If the Factory Reset fails, please contact

To support you to the highest quality, In your email to, please include a screenshot and some steps to reproduce your issues.

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Last updated on July 20, 2022